Privacy Policy
Protecting Your Data, Building TrustWe are committed to protecting your privacy and handling your data in an open and transparent manner. By using our Service, you agree to the collection and use of your data in accordance with this policy.
Effective Date: January 1, 2025
1. Information We Collect
We collect information to provide and improve our Service. The types of data we collect include:
- Account and Contact Data: When you sign up for an account, we collect your name, email address, and company name.
- Billing Information: When you subscribe to a paid plan, we collect your billing details, which are processed securely by our third-party payment gateway, Stripe. We do not store your credit card or financial information on our servers.
- User-Generated Content: The information you provide to train your AI chatbot, including uploaded documents (PDF, TXT), web scraping URLs, and content you add to the Knowledge Base.
- Chatbot Interactions: The questions and prompts that you or your end-users submit to your AI chatbot. This information is used to provide responses and to continuously train the AI model.
- Usage Data: We collect information about how you interact with our Service, such as the pages you visit, the features you use, and the time and date of your interactions.
- Technical Data: We automatically collect technical information about your device, including your IP address, browser type, operating system, and unique device identifiers.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Maintain the Service: To deliver, operate, and maintain the AI chatbot service you have subscribed to.
To Improve and Develop Our AI Models: The data you use to train your chatbot and the interactions your chatbot has with users are used to improve the accuracy, performance, and features of our AI models.
For Account and Billing Management: To manage your account, process payments, and send you invoices or receipts.
For Customer Support: To respond to your questions, provide technical support, and resolve issues you may encounter.
For Communication: To send you updates about our Service, promotional offers, and other communications relevant to your account.
For Security and Fraud Prevention: To monitor for and prevent fraudulent activity and unauthorized access to your account.
3. How We Share Your Information
We will not share your personal data with third parties except in the following circumstances:
We may share your data with trusted third-party service providers who perform services on our behalf, such as cloud hosting, payment processing (Stripe), and email services. These providers are contractually obligated to protect your data and are not permitted to use it for any other purpose.
We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
We may share your data with third parties when we have your explicit consent to do so.
We may also share aggregated or anonymized data that does not directly identify you for business analysis, marketing, or research purposes.
4. Data Storage and Security
We take the security of your data seriously. We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
5. Your Rights & Choices
You have the following rights regarding your personal data:
Right to Access: You have the right to request access to the personal data we hold about you.
Right to Correction: You can request that we correct any inaccurate or incomplete data we have about you.
Right to Deletion: You have the right to request the deletion of your personal data, subject to certain legal obligations.
Right to Object: You can object to the processing of your personal data for certain purposes.
To exercise any of these rights, please contact us at
hello@therelah.com.6. Children's Privacy
Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to remove that information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date." We may also notify you via email or through a prominent notice on our Service prior to the changes becoming effective.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
By Email
hello@therelah.comBy Phone
+601110870001
By Mail
B-8-7, Jalan Wan Kadir 3,
Taman Tun Dr Ismail,
60000 Kuala Lumpur, Kuala Lumpur, Malaysia