Gabby AI
Privacy policy
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Privacy policy

Clear data handling for Gabby AI customers.

This policy explains what we collect, how we use it, when we share it, and how you can contact us about your data.

Effective date: January 1, 2026

Plain English

What matters most

We do not sell your personal data.
Payment details are processed by Stripe.
Training content is used to operate and improve your chatbot.
You can contact us to access, correct, or delete eligible data.

Details

Privacy terms, cleaned up.

The policy below keeps the same legal coverage while removing noisy UI and hard-to-scan formatting.

1. Information we collect

We collect the information needed to provide, secure, and improve Gabby AI.

  • Account and contact details such as name, email address, and company name.
  • Billing details handled securely by Stripe. We do not store credit card numbers on our servers.
  • Training content such as uploaded documents, website URLs, FAQs, and knowledge base entries.
  • Chatbot interactions submitted by you or your end users so the service can respond and improve.
  • Usage and technical data such as pages visited, feature usage, browser, device, and IP address.

2. How we use information

We use data only for practical service, support, security, and product improvement purposes.

  • Provide, operate, and maintain the AI chatbot service.
  • Improve response quality, retrieval accuracy, and product features.
  • Manage accounts, subscriptions, invoices, and customer support requests.
  • Send service updates and relevant account communications.
  • Monitor for abuse, fraud, unauthorized access, and service reliability issues.

3. How we share information

We do not sell personal data. We only share information when it is necessary to operate the service or comply with law.

  • Trusted service providers such as cloud hosting, payment processing, and email delivery.
  • Legal authorities when required by law, court order, or valid government request.
  • Parties involved in a merger, acquisition, or asset transfer, with appropriate notice where required.
  • Third parties you explicitly authorize us to share information with.
  • Aggregated or anonymized data that does not directly identify you.

4. Data storage and security

We use technical and organizational safeguards to protect customer data from unauthorized access, loss, misuse, or disclosure.

  • Access controls for user accounts and administrative systems.
  • Secure third-party infrastructure and payment processing.
  • Operational monitoring to detect suspicious behavior.
  • Reasonable retention practices based on service, legal, and support needs.

5. Your rights and choices

Depending on your location, you may have rights over the personal data we hold about you.

  • Request access to personal data we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of personal data, subject to legal and operational obligations.
  • Object to certain processing activities or request restriction of processing.
  • Contact us at hello@therelah.com to exercise these rights.

6. Children’s privacy

Gabby AI is not intended for individuals under 18. We do not knowingly collect personal data from children under 18.

  • If you believe a child has provided personal data, contact us and we will take appropriate steps to remove it.

7. Policy updates

We may update this policy from time to time as the service, law, or business changes.

  • We will post the updated policy on this page and update the effective date.
  • For material changes, we may also notify you by email or in-product notice.

Contact

Questions about privacy or data?

Reach out if you need help with privacy requests, account data, or policy questions.

Email

hello@therelah.com

Phone

+601110870001

Mailing address

B-8-7, Jalan Wan Kadir 3, Taman Tun Dr Ismail, 60000 Kuala Lumpur, Malaysia

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